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March 18, 2025February is the month of love, and at Netcash, we’re celebrating the relationships we’ve built with our merchants. Our recent survey reveals that exceptional customer support is the key reason businesses choose and stay with us.
"The security and reliability are excellent, and your support team is always quick to help."
Support at the heart of customer loyalty
It’s not just about solving business’s issues—it’s about building relationships. Many of our merchants highlighted the role of their dedicated account managers as a key differentiator. In fact, 70% of merchants are highly satisfied with Netcash’s services and would happily recommend us to other businesses.
To complement our human support, we’ve introduced Charlie, our friendly 24/7 virtual assistant. While globally many businesses have opted to completely replace human support with AI, we designed Charlie to enhance our customer support experience, not take away from it. Charlie is fully equipped to assist with our most frequent queries even outside office hours, ensuring merchants get help when they need it most.
Building trust through personalised support
When businesses know they can rely on Netcash, they thrive. Dexter Nyaude, Co-Founder and Chief Technical Officer of Dex Network Solutions (Pty) Ltd, shared: “The Pay Now service has streamlined our business revenue collection process and payment reconciliation. In addition, it has also grown our clients’ trust in our services and brought efficiency to their account management.”
Our team’s dedication to understanding each merchant’s unique needs ensures that we’re not just a service provider, but a partner in growth. Merchants appreciate having knowledgeable, responsive support at their fingertips, which directly contributes to their overall satisfaction and loyalty.
We also recognise that any drop in service can quickly lead to dissatisfaction. That’s why we take customer experience and feedback seriously, continually refining our support processes to maintain the highest standards.
While personalised support is at the heart of our success, our merchants also value the security, reliability, and flexibility we provide.
The human touch that builds confidence
Beyond support, Netcash delivers where it matters most: security, payment flexibility, fair pricing, and ease of use. Over 80% of merchants find our pricing fair, and our payment solutions continue to expand with evolving business needs. But what truly sets us apart is our ability to build genuine relationships and provide unparalleled support in a tech-driven world.
Percy Schultz, Acting Managing Director at Netcash, puts it this way: “Advancing our technology and offering is a given to remain competitive, but our focus has always been on and remains excellent customer service. We're seeing how this has become a cornerstone of our business's success, but also a contributor to our clients'.”
By listening to our merchants, responding to their needs, and acting on their feedback, we create an environment of trust and reliability—the foundation for long-term loyalty. These features, combined with our strong support offering—including Charlie’s reliable assistance—ensure that Netcash isn’t just a payment provider but a partner in business growth.
Committed to your success
As we celebrate why customers love Netcash this February, we’re more committed than ever to delivering the support, security, and services our merchants need to thrive. Exceptional support isn’t just a benefit—it’s the heart of what makes Netcash a trusted partner.
Ready to experience the Pay Now difference?
Experience seamless payments with the support of a trusted partner.
Author:
Linda Lunch
Campaign Manager
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Linda Lynch is the Marketing Campaign Manager at Netcash, where she creates and executes strategies that drive engagement and growth. With experience in eCommerce and the South African payments industry, she specialises in optimising email campaigns, managing paid ads, and developing organic marketing strategies.
When she’s not immersed in digital strategy, you’ll find Linda tweaking website optimisations or enjoying a good book with a cup of coffee in hand.
